Emergencies: call 911 first. Turner Insurance Group helps with insurance coordination after you and your household are safe.
Before you call
What to have ready
A short checklist speeds up carrier intake. Grab what you can — we can still help if something is missing.
- Policy number and carrier name (app or declarations page)
- Date, time, and short description of what happened
- Photos or video of damage (exterior and interior when safe)
- Police or fire report number, if one was filed
- Carrier mobile app login, if you already use it
- Contractor or mitigation invoices, if repairs have started
Claims season
Storm season tips
Practical steps — not legal or engineering advice. Follow local emergency management guidance.
- Know your deductible (including wind/hail or flood if it applies) before peak season.
- Photograph your property in good condition each year — inventory helps after a loss.
- Secure outdoor items and review evacuation routes when watches or warnings are issued.
- After a storm, prioritize life safety; then document damage before major cleanup when it is safe.
- Call Turner Insurance Group at (859) 344-8588 so we can help you open or track a claim with your carrier.
Turner Insurance Group helps coordinate with carriers; claim decisions and payments are made by the insurance company under your policy.
Already an Allstate customer?
Download the Allstate app to access your policy, ID cards, claims, and billing.
Download app to access your policyNeed coverage before the next season?
Review auto, home, and specialty options with Turner Insurance Group — call our Florence, KY office.